Barista

Job Description

A Barista is responsible for delivering exceptional coffee and beverage service to guests in accordance with the hotel’s standards of excellence. This position requires a passion for coffee, excellent customer service skills, and the ability to work efficiently in a fast-paced environment.

What will I be doing?

  • Prepare and serve a variety of coffee beverages, including espresso, cappuccino, latte, and specialty drinks, ensuring consistency and quality.
  • Greet guests in a friendly and professional manner, take orders accurately, and provide recommendations based on guest preferences. Address any guest concerns or questions promptly and courteously.
  • Have a thorough understanding of the coffee menu and any additional offerings, including pastries or snacks. Be able to describe menu items to guests and make suggestions based on their preferences.
  • Maintenance: Operate and maintain coffee brewing equipment, including espresso machines, grinders, and milk frothers. Perform regular cleaning and maintenance tasks to ensure equipment is functioning properly.
  • Handle cash transactions accurately and efficiently, processing payments through the hotel’s POS system. Maintain proper cash handling procedures and reconcile cash drawer at the end of each shift.
  • Monitor inventory levels of coffee beans, syrups, and other supplies, and notify management when additional stock is needed. Keep the coffee service area clean, organized, and well-stocked at all times.
  • Collaborate with other hotel staff members, including servers, kitchen staff, and management, to ensure smooth operation of the coffee service area. Assist with other duties as needed during busy periods or special events.
  • Follow all hotel policies and procedures, including health and safety regulations, food handling guidelines, and quality standards for coffee preparation.
  • Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Barista serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude
  • Good communication skills
  • Committed to delivering high levels of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions.

  • Experience in Food and Beverage department and/or industry
  • Previous experience as Barista.
  • Experience in Latte Art
  • Previous experience of cash handling
  • Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

A Barista is responsible for delivering exceptional coffee and beverage service to guests in accordance with the hotel’s standards of excellence. This position requires a passion for coffee, excellent customer service skills, and the ability to work efficiently in a fast-paced environment.

What will I be doing?

  • Prepare and serve a variety of coffee beverages, including espresso, cappuccino, latte, and specialty drinks, ensuring consistency and quality.
  • Greet guests in a friendly and professional manner, take orders accurately, and provide recommendations based on guest preferences. Address any guest concerns or questions promptly and courteously.
  • Have a thorough understanding of the coffee menu and any additional offerings, including pastries or snacks. Be able to describe menu items to guests and make suggestions based on their preferences.
  • Maintenance: Operate and maintain coffee brewing equipment, including espresso machines, grinders, and milk frothers. Perform regular cleaning and maintenance tasks to ensure equipment is functioning properly.
  • Handle cash transactions accurately and efficiently, processing payments through the hotel’s POS system. Maintain proper cash handling procedures and reconcile cash drawer at the end of each shift.
  • Monitor inventory levels of coffee beans, syrups, and other supplies, and notify management when additional stock is needed. Keep the coffee service area clean, organized, and well-stocked at all times.
  • Collaborate with other hotel staff members, including servers, kitchen staff, and management, to ensure smooth operation of the coffee service area. Assist with other duties as needed during busy periods or special events.
  • Follow all hotel policies and procedures, including health and safety regulations, food handling guidelines, and quality standards for coffee preparation.
  • Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Barista serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude
  • Good communication skills
  • Committed to delivering high levels of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions.

  • Experience in Food and Beverage department and/or industry
  • Previous experience as Barista.
  • Experience in Latte Art
  • Previous experience of cash handling
  • Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!