Bell Attendant

Job Description

Company Description
Novotel World Trade Centre is looking for a Bell Attendant who will be responsible for assisting guests with their luggage, providing information about the hotel, and ensuring guests have a smooth check-in and check-out experience. They also handle guest requests, assist with special arrangements, and maintain a high level of professionalism and service.

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Job Description
Greeting guests upon arrival and providing excellent customer service.
Assisting guests with their luggage and escorting them to their rooms.
Providing information about hotel amenities, services, and local attractions.
Handling guest requests for transportation, such as calling taxis or arranging shuttle services.
Maintaining cleanliness and organization in the lobby and entrance areas.
Assisting with valet parking services when needed.
Responding to guest inquiries and complaints in a professional and timely manner.
Collaborating with other hotel staff to ensure a seamless guest experience.
Maintaining a professional appearance at all times and adhering to the hotel’s grooming standards.
Ensuring all guest interactions are handled with a high level of discretion and confidentiality.
Assisting with the training of new bell attendants and sharing knowledge and best practices with team members.
Participating in regular team meetings and training sessions to enhance skills and improve service delivery.
Liaise with all other departments for all Guest related matters.
Supervise the security of guests’ property during transfers and/or storage in the baggage area
Inform the Front Desk if guest acts suspiciously or has little luggage.
Report any unusual situation, fire or safety hazards, and damaged items needing repair to his line manager.
Qualifications
High school diploma or equivalent.
Previous experience in customer service or hospitality industry preferred.
Strong communication and interpersonal skills.
Ability to handle and lift luggage of varying weights.
Professional and courteous demeanour.
Knowledge of local attractions, restaurants, and transportation options.
Ability to work well in a team and maintain a positive attitude under pressure.
Willingness to work varied shifts, including nights, weekends, and holidays.
Additional Information
Your team and working environment:

Diverse, young and vibrant team