Butler Coordinator

Job Description

Position : Butler Coordinator

Department : Butler Service

Reports to : Head Butler/ Senior Butler

PURPOSE OF POSITION

To provide supportive administrative assistance to the Butler Service Department

KEY ROLES & RESPONSIBILITIES

Ensures the accurate processing of all information pertaining to the Butler Service Dept. in order to maintain agreed standards and to achieve guest satisfaction
Receives, records, and distributes various reports via the Opera system
Receives, records, and transmits guest requests accurately to the team at all times
Maintains and update administrative data
Maintains key control & track sheet
Maintains working area and equipment in a proper state of cleanliness and repair
Handle guest complaints; delegates immediately & reports to Shift In-charge
Complies with hotel’s health, safety and hygiene policies and adheres to conduct, personnel grooming and hygiene standards
Attends meetings and training sessions as required
Has an awareness of all positions in the Butler service dept. including their job functions
Adheres to Housekeeping/ Butler’s standards and procedures and enforces the same
Maintains good relations with all staff and other interfacing departments, in particular Front Office, Housekeeping, Engineering, In room dining, Kitchen and Laundry
Ensures smooth handover of daily activities to next shift
Is fully aware of Raffles Standards
Performs related duties and special projects assigned
Occupational Health and Safety Responsibilities

Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
Initiate action to correct a hazardous situation and notify supervisors of potential dangers
Log security incidents and accidents in accordance with hotel requirements
PERSONAL ATTRIBUTES

Ability to work cohesively with co-workers and managers as part of a team
Understanding and ability to work in a multi-cultural environment
Excellent reading, writing and oral proficiency in English
Familiarity with Business Centre duties (e-mail, internet, fax, photocopy, etc.)
Good communication and guest contact skills
Must be well-presented and professionally groomed at all times
Strong interpersonal skills and attention to detail

Qualifications

QUALIFICATIONS

Post Secondary education, preferably with professional qualifications in Secretarial skills
EXPERIENCE

Minimum two year’s experience in the similar position

Additional Information

Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates