Company Description
“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”
Job Description
KEY ROLES & RESPONSIBILITIESManage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognitionAssist the Front Office Manager in all aspects of his/her dutiesEnsure repeat guests and other VIPs receive special attention and recognitionControl room availability, room types, accuracy of room count and rate categoriesMaximize occupancy, revenue & average rate while maintaining high service standardsLiaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered toLiaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room-related requests are metBe aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried outKnow system recovery proceduresInterpret computer reports and compile relevant statistics for front officeApprove upgrades and special amenities in absence of managerMaintain inter-departmental relationships to ensure seamless customer serviceInspect frequently for cleanliness and orderliness of the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrivalPrepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movementsMaintain appropriate staff standards of conduct, dress, hygiene, uniforms, appearanceWork with the HR Manager to ensure productive departmental performanceWork with Finance in the preparation and management of the department’s budgetAdhere to OH&S policies and procedures and ensure all direct reports do the same
Qualifications
PERSONAL ATTRIBUTESGood organisational skillsGood level of engagement with guestsAbility to manage a multi-cultural workforceExcellent leadership & communication skillsDisplay high levels of integrity, dedication and support for continuous improvementFlexible management style to meet the challenges of a changing work environmentGood knowledge of the entire Front Office OperationsMust be a self-starter, coach & mentor who can motivate the Team to perform their bestKnowledge of Opera Property Management System preferredQUALIFICATIONSDegree from School for Tourism & Hotel ManagementLuxury experience in a 5* hotel is a mustFluency in Russian language is mandatoryEXPERIENCEMinimum 3 – 5 years’ relevant experience with at least 1 year as a Duty Manager
