Duty Manager

Job Description

Take ownership and responsibility for Duty Management shifts
Record in the Duty Log all/any incidents that occur in the hotel and follow up with the Assistant Director of Rooms
Report any accident, incident, theft for both internal and external guests, and liaise with Security & Safety Manager as appropriate
Knowledge of all arrivals and departures, using guest name at all times
Check current day arrivals and departures, taking appropriate action in the event of fully booked situations
Fully conversant with current availability situation at any given time, and also future availability
Complete knowledge of all features and services (including Food & Beverage outlets, spa/gym – menu/price/promotions/hours)
Fully conversant with all hotel room types, numbers, layout, locations, rates
Fully conversant with special packages, short and long-term promotions (hotel, outlets, spa)
Liaise with Housekeeping and Engineering as required for Out Of Order rooms
Ensure accuracy of input into reservation/front desk systems, and content/legibility of registration cards
Manage upselling opportunities, email capture and other Front Office initiatives
Ensure all necessary supplies are available for the Front Desk in order to work efficiently and oversee ordering/completion of Purchase Orders in line with hotel policies and procedures
Undertake and complete any special projects, tasks or other reasonable request by Assistant Director of Rooms
Meet and welcome regular, global card holders and VIP guests
Ensure Front Door entrance is covered at all times

Qualifications

High School Diploma or equivalent required
College Degree in Business, Hospitality, or Related field preferred
One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
Enter and locate work related information using computers and/or point of sale systems
Possess a gracious, friendly, and fun demeanor
Ability to multitask, work in a fast paced environment and have a high level attention to detail
Strong verbal and written communication skills in English
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations