Front Office Team Leader

Job Description

• Review and update the Logbook.
• Be smart, well groomed and maintain a friendly and cheerful disposition all the times.
• Report regularly on happening to Duty Manager, Night Manager, Assistant Front Office Manager and Front Office Manager.
• Maintain associate relations.
• Resolve complaints.
• Handle the disputes.
• Ensure the services are up to the required standard.
• Smooth check in / check out procedures.
• Hotel tour as per list.
• Check hotel situation, occupancy, functions, groups and VIPs.
• Co operation with hotel’s Departments Housekeeping, Engineering, F&B etc.
• Attend training classes as per schedule
• Show fullest cooperation and respect within the team and other departments
• Is aware of the daily activities and has product knowledge of all the hotel facilities

Main Duties and Responsibilities:

• Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests.
• Register and process check in for all arrivals.
• Update and check guest information into the computer after a complete check in.
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
• Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
• Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
• Resolve guests complaints / requests and liaise with the department concerned to ensure immediately follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey message to Guests.
• Assist at the Information counter, Foreign Exchange, Night Audit and the Business center, as and when assigned.
• Check the Paymaster Accounts and give proper feedback to Assistant Front Office Manager and Front Office Manager.
• Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
• Check Hotel situation, occupancy, functions, groups, VIPs.
• File daily reception report and documents systematically.
• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.

General / Miscellaneous

• Co ordination and information with the Front Office, Housekeeping, F&B and especially with Duty/Night Manager and Front Office Manager regarding VIPs.
• To effectively handle all guest complaints concerning the Front Office in co ordination with Duty Manager, Night Manager, Assistant Front Office Manager and Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co ordinate proper actions with other departments if necessary.
• He / she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his / her field of responsibility.
• Other duties as assigned.

Qualifications

University Degree in Hotel Management, and/or Minimum 2 years in a similar role.

Additional Information

Competitive Salary and Compensation:
Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
Training and Development Opportunities:
Access to training programs and development opportunities to enhance skills and advance within the company.
Career Advancement:
Opportunities for career growth and advancement within the Rixos Hotels group.
Health and Wellness Benefits:
Comprehensive health insurance coverage.
Employee Recognition Programs:
Recognition programs to acknowledge and reward outstanding performance and dedication.
Work-Life Balance:
Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.
Uniforms and Dress Code:
Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
Social Events and Activities:
Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
Transportation Services:
Transportation services.
Employee Wellness Programs:
Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.