Guest Service Agent / Night Admin

Job Description

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting, and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Core duties of Guest Service Agent /Night Admin:

 

  • Check and Reconcile OTA Commission
  • Charge All OTA bookings and VCC for next day departure.
  • Check and Reconcile All city ledgers close accordingly.
  • Check and Reconcile Guests INH – PM Account by Room (All PMs must be on NORATE rate code)
  • Check and Reconcile Guests In-House Rate Check
  • Check and Reconcile Guests INH Complimentary Report
  • Check and Reconcile Laundry postings.
  • Check and Reconcile Paid Outs & Cash Refund
  • Check and Reconcile Rebate and Correction Transactions
  • Check and Reconcile Zero Rate Rooms
  • Check and Reconcile Credit Card Reconciliation/All CC transactions to match in Opera.
  • Check and Reconcile All Pending PMs and PF rooms to be checked in.
  • Check and Reconcile Market Code changes.
  • Check and Reconcile In-House billing.

Qualifications

  • A strong focus on customer service
  • Prior experience in hotel front office operations is preferred.
  • Excellent communication skills: fluency in English is required.
  • Be able to work shifts, weekends, and public holidays.
  • Computer skills in MS Office; experience with current Property Management Systems (PMS) is preferred.