Guest Service Officer – Telecommunication

Job Description

You are the beginning of an exceptional guest experience. As a Guest Service Officer – Telecommunication, you will make our guests feel welcome and reflect the exceptional experience once they arrive!

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Career development opportunities with national and international promotion opportunities.
What you will be doing:

Effectively manage all calls to the hotel as per company Brand Standards
Consistently offer exceptional, friendly and engaging service
To be constantly aware of the room situation and to strive to obtain maximum occupancy
To attend to the hotel guest in all communication from inside and outside the hotel
To be aware of the hotel’s security, fire and safety procedure
Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Qualifications

Diploma or degree in vocational hospitality or Room Division
2 to 5 years’ experience, depending on education and career background
Competent user of desktop applications and hotel applications
Languages: fluent in English and a 2nd language would be a plus