Hostess

Job Description

To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.

KEY ROLES & RESPONSIBILITIES

  • Provide a warm and friendly welcome, leading guests and seating them at their table
  • Take telephone bookings and maintain a clear and organized reservations book
  • Assist in the set-up of tables and displays
  • Maintain and update guest database
  • To ensure full knowledge and understanding of LQA and Hotel Standards and to implement them in all interactions
  • Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor/Assistant Manager/Manager
  • To undertake service training lead by the outlet DT/ Supervisor/Assistant Manager/Manager to ensure full capability in understanding and executing service standards
  • To make/maintain all food/beverage labels for daily rotations of the buffet and working closely with the culinary team to update changes, including last minute requests, for the buffet
  • To ensure that all reports related to the outlet are well maintained and completed as per schedule and in a timely manner
  • To support the service team during times of need/crunch in service in the following areas, but not limited to: section holding, coffee station, back area and mis en place etc.
  • Maintain cleanliness of hostess station and surrounding areas, as well as of all menus
  • Maintain good working relationship with own colleagues, and all other departments
  • Correct preparation of all necessary operational material in the back office
  • Learn safety, sanitation and hygiene policies
  • Present check to guests and perform cashiering function if needed
  • Effectively control guest flow in the restaurant ensuring maximum turnover
  • Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment
  • Train waitstaff and bus staff in hostess standards
  • Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
  • Carry out any other duties as and when assigned by the Management of the Hotel
  • Assist other Food & Beverage Outlets in their operations within peak times when needed

 

Qualifications

PERSONAL ATTRIBUTES

  • Excellent reading, writing and oral proficiency in English
  • Well-presented and professionally groomed at all times
  • Strong interpersonal skills and able to establish a good rapport with guests
  • Possess full knowledge of restaurant’s seating/table plan
  • Computer knowledge (Microsoft Excel, Word, PowerPoint)
  • Eagerness to learn and share knowledge with the Team

QUALIFICATIONS

  • Secondary education

EXPERIENCE

  • 1 year Hotel experience in F&B or other related industries with transferable skills
  • Previous public contact and/or cashiering experience
Additional Information

Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates