Hostess

Job Description

  • Present a positive first impression of the establishment’s friendliness, excellent service and high standards.
  • Greet guests upon arrival, inform guests of their wait time, monitor a waiting list, enter names into the computer system, and show guests to their table and bid them farewell as they leave.
  • Inform guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
  • Answer incoming calls to the restaurant and provide appropriate service
  • Gain guest loyalty.
  • Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
  • Reports & other documents to be filed on daily basis and monthly reports to be submitted.
  • Handling guest reservation details from the reservation system, table allocation, dietary requirements, billing.

 

Qualifications

 

  • Previous experience in a similar role preferred.
  • Excellent communication and customer service skills.
  • Ability to work well under pressure in a fast-paced environment.
  • Strong organizational and multitasking abilities.
  • Knowledge of food and beverage items and menus.
  • Professional appearance and demeanour.