Hostess – Guest Relations

Job Description

•Offer consistently professional, friendly, warm and engaging service

•Be available for guests at all times as a point of contact

•Maintain effective communication with all related departments to ensure a smooth service delivery

•Extend personal service and attention to all guests, and VIP Guests

•Maintain an up to date knowledge of the hotel and local services and supply information and respond to guest queries

•Deal promptly, efficiently and pleasantly with any queries

•Establish, promote and maintain good public relations and enhances sales for the hotel at every opportunity

Qualifications

– Diploma / degree in hospitality with previous experiences

– Must deal in a polite and sophisticated manner

– Have an excellent command of the English language, both spoken and written.

– Multiple language ability is considered as additional advantage.

Additional Information

Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes’ drive to DIFC, World Trade Centre and just 15 minutes’ drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city’s favoured destinations for business or leisure.