Housekeeping Coordinator

Job Description

Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service. The Housekeeping Coordinator will work closely with other housekeeping staff to ensure that the hotel provides exceptional service to all guest.
  • Manages all Room Attendant and House Attendant assignments on a daily basis.
  • Organizes, prioritizes and routes housekeeping staff in order to have our product guest ready by our established check-in time.
  • Answers all department phone calls following Forbes, Leading Quality Assurance (LQA), and Fairmont Hotels & Resorts telephone etiquette. .
  • Works closely with the room inspectors to update the hotel PMS system with the correct room status.
  • Ensures constant follow up with the Front Desk to provide updates on room statuses and ensures all special request are completed.
  • Communicates with heartist via radio to facilitate changes and modifications in work assignments and to fulfill guest needs.
  • Ensures all daily reports are completed and ensures accuracy of the reports.
  • Ensures all relevant information is passed on to either Housekeeping Department Leadership, or the appropriate individuals.
  • Coordinates guest laundry delivery daily as needed.
  • Ensuring the housekeeping office is clean and organized daily. Reports any supplies that are low to Housekeeping Department Leadership.

 

Qualifications

 

  • A proven ability to manage multiple projects and deadlines; works well under pressure
  • Previous housekeeping experience an asset
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable