Housekeeping Executive

Job Description

Administration

  • the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
  • in the preparation and updating of the Housekeeping Departmental Operations Manual.
  • regular communications meetings, ensuring that departmental briefings and meetings are effective carried out in the absence of Housekeeping Manager.
  • and updates the Communications Log Books.
  • monthly activity reports.
  • and maintains equipment maintenance reports and records.

 

Customer Service

  • Housekeeping Team Leaders and Housekeeping Hosts deliver the brand promise and provide exceptional guest service at all times.
  • Housekeeping Team Leaders and Housekeeping Hosts also provide excellent service to internal customers as appropriate.
  • all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • positive guest and colleague interactions with good working relationships.

 

Operational

  • inventory of guest supplies, cleaning supplies, printing and stationery for the rooms, linen, etc and report to the Housekeeping Manager.
  • the Housekeeping Manager to requisite for supplies as required for Housekeeping.
  • out inventory-taking of supplies and operating equipment as required by the Finance Department.
  • any pest-control issues to the Housekeeping Manager.
  • regular inspections of rooms, ensuring standards of cleanliness is maintained at all times.
  • no defect or dirty rooms are sold to a guest.
  • the proper handling and control of lost and found items.
  • frequent and thorough inspections of guest rooms and Rooms areas in general, together with the Front Office Assistant Manager and/or Housekeeping Manager.
  • all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.
  • closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance.
  • all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
  • in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
  • to the results of the Consumer Audit and ensures that the relevant changes are implemented.
  • closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Housekeeping Team Leaders and Housekeeping Hosts work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
  • daily operation runs smoothly.

Qualifications

Minimum 2 years’ work experience as Team Leader – Housekeeping or 1 year as Housekeeping Executive.   Ideally with a relevant degree or diploma in Hospitality or Tourism management. Good problem-solving, administrative and interpersonal skills, communication and customer relations skills are necessary..