Residences Supervisor

Job Description

-Team Leadership: Lead and supervise a team of housekeeping, beach, laundry, and engineering staff to ensure efficient operation and delivery of exceptional service ensuring repeat business for the unit.

-Task Assignment: Delegate tasks and responsibilities to team members according to their skills and workload, ensuring timely completion and adherence to quality standards.

-Guest Service: Interact with guests to fulfill their requests and address any concerns promptly and professionally, maintaining a high level of guest satisfaction, upselling services, and ensuring regular business.

-Revenue Generation: Actively promote and sell hotel services and amenities to residents, maximizing revenue opportunities while enhancing their overall experience.

-Record Maintenance: Maintain accurate records of activities, finances, inventory, and inspections using designated online applications or software.

-Report Generation: Generate regular reports on facility operations, maintenance activities, revenues, and guest feedback using multiple online applications, ensuring accuracy and timely submission.

-Room and Public Area Checks: Conduct routine inspections of guest rooms, public areas, and facilities to ensure cleanliness, safety, and compliance with company standards.

-Adherence to SOPs: Monitor and enforce adherence to standard operating procedures (SOPs) by the team, conducting random inspections to ensure compliance with established standards and regulations.

-Training and Development: Provide training and guidance to team members on proper procedures, safety protocols, and customer service standards, fostering a culture of continuous improvement, revenue generation and teamwork.

Qualifications

– High school diploma or equivalent; bachelor’s degree in hospitality management, or related field preferred.

– Proven experience within the hospitality industry, with a strong focus on revenue generation and guest service.

– Excellent communication and interpersonal skills, with the ability to effectively interact with guests, team members, and external stakeholders.

– Strong organizational and multitasking abilities, with a keen attention to detail and the ability to prioritize tasks in a fast-paced environment.

– Proficiency in using various online applications and software for record-keeping, report generation, and communication purposes.

– Knowledge of health and safety regulations, emergency response procedures, and best practices in facilities management.

– Ability to work flexible hours, including evenings, weekends, and holidays, as required.