Company Description
It’s always festival season at Hyde where the vibe, music, and company is just right. A hotel experience like no other, we deliver on atmosphere, live shows, global flavors, and more. Representing a bohemian spirit and sense of discovery, Hyde is more than a brand, it’s a state of mind. Hyde is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collective of brands created by entrepreneurs and founders with purpose at their heart.THE HYDE DUBAIStep into a festival-inspired hotel at Hyde Dubai with a lively rooftop pool, four restaurants including the world-renowned Katsuya, and balconies to chill out on in every room. Let your free spirit discover connection at every corner with live music, common spaces that inspire, and rooftop views of the Burj Khalifa you can’t get anywhere else.
Job Description
The PositionTo provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel’s standards for cleanliness and presentation. KEY ROLES & RESPONSIBILITIESCleans and maintains areas of responsibility according to set standards and proceduresReplenish guest suppliesEnsure guests requests are promptly and courteously metReport damage or malfunction in hotel rooms/areas to SupervisorMaintain equipment in a proper state of cleanliness and repairMaintain a section room report as well as a daily productivity reportAttend daily briefings with supervisor and takes on daily assigned tasksReports lost and found articles to the housekeeping office immediatelyHandle guest complaints, reporting them to Supervisor immediatelyReport unusual behavior/activities in guestroom, floors/ public areas to SupervisorRecord room status in allocated section accuratelyComply with hotel’s health, safety and hygiene policyAdhere to personnel grooming and hygiene standardsAttend meetings and training sessions as requiredCarry out valet services when required (e.g. delivery of linen, processing laundry orders)Fully understands the difference in guest levels (VIPs) and Room CategoriesMust adhere to all Lost and Found proceduresProper follow up of HK SOPsMust comply with all fire evacuation procedures and first aid trainingsMust comply with Hyde grooming standardsTo attend proper trainings and have best conduct at work
Qualifications
PERSONAL ATTRIBUTESGood organizational skillsGood level of engagement with guestsGood knowledge of Housekeeping OperationsQUALIFICATIONSSecondary educationGood Housekeeping knowledgeEXPERIENCEMinimum 2 years experience in a similar capacity in a luxury hotel environment
