Rooms Division Manager

Job Description


Deliver strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operations for Rooms Division including Front Office, Housekeeping and Spa.
Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction
Demonstrate and communicates key drivers of guest satisfaction for brand’s Target Customers.
Ensure guest oriented & innovative operations approaches to ensure high standard of services for guests.
Drive Voice of Guest Score and Guest satisfaction as a key deliverable with an emphasis on generating innovative ways to continually improve results.
Drive Loyalty and ALL results of the hotel.


•Demonstrated leadership and mentoring abilities

•Genuine commitment to guest service and excellent attention to detail

•Minimum five years experience in a leadership role in a luxury hotel

•Experienced in budgeting, forecasting, payroll planning, cost control

•Demonstrated passion for the Rooms Division

•Demonstrated leadership that ensures product innovation and development is ingrained in all practices

•Implement all Sofitel relevant standards and specifications within the department.

•Demonstrated ability and passion to establish long-term departmental strategic plans and goals for the people and the product

•Demonstrated leadership that ensures the growth and development of the people

•Exceptional interpersonal communication skills and presentation

•Efficient time management skills and able to manage competing priorities