Telephone Operator

Job Description

Ensure proper functioning of telephone equipment in the hotel at all times and to implement correct telephone operating procedures
Handle any guest complaints and/or remarks; provides a response as soon as possible
Handle phone calls and forward any messages received for the guest.
Record and give wake-up calls
Report all telephone defects to the technical department
If electronic system is down, to record all-chargeable calls and post them on the guest’s invoice
Utilizes correct process and procedure when you handling the confidential guest information
Take down and relay messages.


High school Diploma or equivalent.
Excellent communication skills, both written and verbal required
Excellent organizations skills and ability to find solutions
Able to cope with the pressures of a very busy environment