Waiter/ Waitress

Job Description

We are seeking a dynamic and talented Waiter/Waitress to join our team in the hotel industry in the UAE. The Waiter/Waitress will be responsible to the following key job responsibilities:

  • To report for duty punctually wearing the correct uniform with name badge and palm pin at all times.
  • The ability to gather and transport all supplies needed for the set‑up of a function
  • Perform side duties (checklist)
  • Report to manager any kinds of deviation from set standard and procedures.
  • Ensure that all operating equipment is maintained.
  • Ensure that all service and storage areas are kept safe, clean and locked.
  • To report any complaints, incidents or any other irregularities to the management.
  • Help implement work simplification and necessary changes.
  • To be punctual at all times.
  • To ensure that guests receive the attention they require.
  • To professionally behave with other members of staff, managers and directors.
  • Attend to guest needs, complaints and/or on-site requests and changes in a courteous and helpful manner.
  • Set up and unset function rooms, including table setting, according to established standards.
  • Perform the functions of cashiering and dispensing of beverages, as assigned by Banquet Management.
  • Comply with hotel and department policies and procedures at all times.
  • Deliver Food and Beverages service of high standard and in accordance with departmental standards and procedures.
  • Communicates to his/her superior any difficulties, guest comments and other relevant information.
  • Establish and maintain effective employee working relationship.
  • Maintain complete knowledge of all F&B services, outlets, hotel services/features and hours of operations, as they affect the areas of responsibility..
  • Carry out any other duties as and when assigned by the Management of the Hotel.
  • Assist other Food & Beverage Outlets in their operations within peak times when needed.

 

Qualifications

 

  • Average reading, writing and oral proficiency in the English language
  • Must be well presented and professionally groomed at all times
  • Good communication and customer contact skills; good problem resolution skills
  • Basic F&B product knowledge
  • Team player with strong interpersonal skills and attention to detail

 

Additional Information

 

Additional Language is an added advantage.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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