At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.
Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.
About the Role
An Assistant Manager, Concierge is crucial to the success of the guest stay and creating amazing experiences and everlasting memories for our guests. Being able to anticipate, align and surprise and delight a guest through a natural and anticipatory style of service is essential and a key ability of a seasoned Assistant Manager in our Concierge team. The Concierge team need to be able to ‘unlock’ those exciting, unique and cultural experiences for our guests across the city. The Concierge team have an exceptional Food & Beverage, Hotel, internal and local knowledge of Dubai so can enhance and make tailored guest experiences and itineraries. The Assistant Manager, Concierge along with the Chief Concierge are responsible for the successful running on the team from service delivery, training, knowledge, rostering, transport arrangements, itinerary planning, service provider engagement, pre and post stay correspondence and must have exceptional verbal and written communication skills.
A successful candidate must demonstrate a true passion for service delivery and provide bespoke suggestions to our guests. A true people person, the candidate must constantly be enhancing and sharing their knowledge to the team to ensure a world-class and up to date knowledge within the team is maintained. Due to guest demographics, being able to converse in Russian, Arabic, Chinese, Friend or German is advantageous.
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.