Front Office Manager (Preferably European National)

Oaks Ibn Battuta Gate in Hotels & Resorts Email Job
  • Department Front of House

Company Description

Themes from the adventurer Ibn Battuta’s travels influence the architecture and style of the property, with intricate design. This 5-star hotel in Dubai is ideally located for travelers who wish to take advantage of all Dubai has to offer, with shopping and beaches close by.

For travelers seeking freedom, independence, and space. Oaks Hotels & Resorts offers spacious contemporary serviced studios and suites across Australia, New Zealand, Asia, and the Middle East. Effortless short or long stays unfold with peace of mind and all the essential comforts.

Job Description

We are looking for an experienced and enthusiastic Front Office Manager to lead the Front Office team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

Responsibilities include:

  • Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
  • Meet guests and customers when they arrive and ensure they are settled in their rooms.
  • Maintaining professional, open, and honest communication to assist guests and make accurate bookings.
  • Availability to work shifts between Monday to Sunday
  • Immaculate personal presentation.
  • Professional interpersonal and communication skills.
  • Guide & support the team in providing outstanding guest welcoming and experiences.
  • Ensuring that all daily tasks are completed accurately and in a timely manner.
  • Conducting guest arrivals and departures
  • Complete daily administration duties.
  • Provide personalized and proactive guest service.
  • Resolve & respond to guest complaints in a timely and professional manner.
  • Maintain accurate guest accounts and assist with daily reporting.
  • Effectively manage team roster to meet budgets.


To be successful in this role you will have:

  • Previous experience working in the UAE, in a five-star hotel /hospitality, providing customer service and guest services is advantageous.
  • Preferred candidate for European national
  • Must have knowledge of the Opera PM system.
  • Excellent written and verbal communication skills.
  • Exceptional customer service skills and an unwavering positive attitude.
  • Front office management or supervisory experience
  • Understanding of Trust Accounting
  • A passion for delivering exceptional, pro active service
  • Excellent written and verbal communication skills.
  • Exceptional customer service skills and an unwavering positive attitude.

Additional Information

Join our positive and vibrant team and be rewarded with these team benefits:  

  • Discounts on accommodation across all Minor Hotel brands
  • Discount when you visit any of our restaurants, cafes and bars
  • Paid Vacation Leave
  • Career progression
  • Reward & Recognition programs