Guest Service Agent
Full time @Anantara – The Palm Resort posted 3 months ago in Hotels & Resorts Shortlist Email JobJob Detail
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Job ID 17573
Job Description
Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
Qualifications
- A strong focus on customer service with Luxury Hotel background
- Prior experience in hotel front office operations is preferred
- Excellent communication skills; fluency in English/Arabic/German/French/Italian is required
- Be able to work shifts, weekends and public holidays
- Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
- Problem resolution skills
