Guest Services Agent (preferably Female, Russian or Arabic speaker)

Avani – Ibn Battuta Dubai in Hotels & Resorts

Dubai, United Arab Emirates View on Map

Department Front of House

Company Description

Contemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

Avani hotels are perfecting the balance between work and play, design and function, service, and privacy, laid back and lavish.

Discover Dubai from a modern, stylish HQ with easy access to all the hotspots. Explore the town, hit the shops, or chill on the roof of one of the most sought-after 4-star hotels in Dubai

Job Description

We are looking for an enthusiastic and professional Guest Services Agent at Avani Ibn Battuta Dubai. The moment a guest steps into our hotel, you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Responsibilities include:

Providing an outstanding guest welcoming experience by demonstrating care, a commitment to service excellence, and maintaining the front office and reception operational standards
Meeting guests and customers when they arrive and ensuring they are settled in their rooms
Maintaining professional, open, and honest communication to assist guests and make accurate bookings
Availability to work shifts between Monday to Sunday
Immaculate personal presentation.
Professional interpersonal and communication skills.

Qualifications

Candidate must have UAE experience in a three or four-star hotel.
Must be able to communicate in English
With a pleasing personality, good customer service
Russian and Arabic Speaker candidate preferred