Job ID 16765
At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.
About the role
The Manager, Learning & Development, is responsible for managing the learning and development programs for all colleagues to meet both the individual and organisational needs at Atlantis, Dubai, as well as plan, design and facilitate the delivery of programs as designated, and design, manage and facilitate the delivery of Kerzner & Atlantis Brand programs, which include, compliance trainings, orientation, leadership programs, service philosophy, and any additional required programs.
This role will also involve building relationships with assigned department heads or key managers to sustain collaboration on all L&D matters, and assisting in sourcing, developing, and managing e-learning programs as determined by training needs analysis. As well as assisting in conducting training needs analysis and to plan and deliver the required programs accordingly.
Other duties include but are not limited to conducting the analysis of guest feedback data, business trends, and mystery shopper reports for e.g., Forbes Quality Assessment to identify gaps in guest experience and colleague development and action accordingly, as well as assisting in managing the programs for all Interns, Management Trainees and Work Experience Programs.
The successful Manager, L&D candidate will have a minimum of 2-3 years of experience as a Manager, L&D, as well as a university qualification in Human Resources, Hospitality Management or Business Management.
Also, experience in designing and delivering e-learning will be highly advantageous, as well as strong facilitation skills with experience of facilitating leadership development workshops, and a coaching qualification and experience in coaching leaders.
Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.